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Arteco strives to be your reliable partner and your privacy is important to us. We are committed to protecting your personal data and with this Privacy Policy, we will inform you on how we apply your personal data when you visit our website, when you contact us, and when you sign up to join our community.

If you have any questions which are not answered in this Privacy Policy, or you would like to assert your privacy rights to be informed on the data collected, make corrections or deletions, or make withdrawal of consent, you can contact us at: marketing@arteco-global.com

  1. When you visit our Website

Arteco is responsible for our website and processes data on behalf of the Arteco HQ and our local offices. You can find a list of our group companies and local offices at https://www.arteco-global.com/en/contact-us/. This list may be updated from time to time.
Arteco works with Partners who market and sell our products, and with Partners who offer Arteco related products, services, and activities. You can find information on our Partner network at https://www.arteco-global.com/en/contact-us/. We are on an ongoing basis expanding our Partner network.

Arteco shares information with our Partners consistent with this Privacy Policy and applicable laws. We will apply the information to provide and improve our products, services, the content of our website, and our advertising activities. This Privacy Policy outlines the personal data we may collect and store, and how we use personal data for these general business purposes.

Personal Data
Arteco will not collect any personally-identifiable data about you (e.g. your name, address, telephone number, or e-mail address) through our website, unless you have provided it to us voluntarily.

When you browse on our website you will provide machine readable trails by using your IP-address. Please refer to our Cookie policy https://www.arteco-global.com/privacy/cookie-policy/. We may collect information regarding visitors’ activities on our website. This information is aggregated and used to optimizing our website and help us provide useful information to our visitors and making your visit to our website as convenient and interesting as possible. Log reports on accesses to our websites and the use of cookies and web analyses are very important for this purpose.

We will not be able to identify you based on your IP-address alone, but if you provide personal data such as your name, your e-mail, or equal contact information, we will be able to combine your IP-address with your personal data.

  1. When you provide Personal Data

Collection and use of Personal Data
You may be asked to provide personally-identifiable data to Arteco in order to use our website and the functions we make available for visitors, and for us to respond to your questions or requests. When you create a Arteco log-in or use other of our many services to learn more about our products, make free downloads, or apply our features, we register the personal data you provide in the contact form such as your name, mailing address, phone number, email address, and contact preferences.

How we use your Personal Data
We use personal data to respond to your requests, or contact you via mail, e-mail, or phone to fulfill your request or provide service communications. We will also use personal data to help us develop and improve our website, services, content, advertising, including through auditing and data analysis, statistics, surveys, research purposes, and other lawful processing for our reasonable business purposes. The personal data we request in our contact forms are minimized to the relevant data required for its purpose, but we may ask for your consent to use your data for other purposes such as marketing activities, see our information below under “Consent”. If you agree to receive our products, Arteco will use your personal data to contact you for marketing similar products.

Sharing Information
From time to time, Arteco will make certain relevant personal data available to our Partners that work together with us to provide products and services, or that help us with marketing to customers. When you ask to be contacted about a Arteco product, a Arteco employee will contact you and/or we may forward your request to our distributor or reseller partners who will contact you and for this purpose, they will receive your personal contact data. You find information on our Partner network at https://www.arteco-global.com/en/partners/.

If you chose to participate in competitions or other promotion programs offered by our Partners, we may use the personal data you provide to administer those programs, and we may also provide our Partners with aggregate – but not individual – information about visitors and users of our sites and links to their sites.

Arteco has outsourced certain functions to our service provides and we may share your personal data with our service providers for the specific purpose of their services. These services include information processing, managing and enhancing customer data, providing customer service, assessing your interest in our website and services, and conducting customer research or satisfaction surveys. These service providers are obligated to protect your personal data. See also our information below under “Safeguards for transfer of Personal Data”.

We may ask for your consent to allow Arteco to contact you, or to keep you posted on Arteco’s latest announcements, or to receive our free newsletter or other marketing activities, online surveys and competitions. You will find consent forms when using Arteco’s website, including when you open a My Arteco account. We will use your email address and other personal data you provide for these marketing activities and for uses as stated in this Privacy Policy.

If you do not want to be on our mailing list for one or more marketing activities, you can opt out anytime by updating your preferences or withdraw you consents by contacting us using by writing at marketing@arteco-global.com

Terms and Conditions and Policies
From time to time, we may use your personal contact data to send important notices, such as communications about changes to our terms, conditions, and policies. Because this information is important to your interaction with Arteco, you may not opt out of receiving these communications as long as you have an ongoing contract with Arteco for delivery of our products or services, or a contract for other long-term purposes.

Information required for other Legitimate Purpose
Arteco may be required by law, legal process, litigation, and/or requests from public and governmental authorities or court order to disclose your personal data. We may also need to disclose personal data if we determine, it is required to enforce our terms and conditions or protect our operations or users. Additionally, in the event of a reorganization, merger, or sale we may transfer any and all personal data we have collected to the relevant third party.

How we protect your Personal Data 
Arteco takes precautions, including administrative, technical, and physical measures, to safeguard your personal data against loss, theft, and misuse, as well as against unauthorized access, disclosure, alteration, and destruction.

Safeguards for transfer of Personal Data
Information including personal data may be transferred or accessed by companies and local offices in the Arteco Group Companies or shared with our Partners for purposes as described in this Privacy Policy.

Arteco complies with the European Commission’s regulation (EU) 2016/679, General Data Protection Regulation, and any transfer of personal data to Non-EU/EEA countries hosting Arteco companies or offices, Partners or service providers will be subject to safeguards compliant to the EU Commissions Standard Clauses. Learn more about The European Commission’s safeguard clauses on www.ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu/model-contracts-transfer-personal-data-third-countries_en.

Third-Party Sites and Services
Arteco’s websites, applications, and services may contain links to our Partners’ websites, products, and services. Arteco’s services may also use or refer to our Partners’ Arteco related products, services or activities. Information collected by our Partners, when you link to their websites, may include location data or contact details, and is governed by their privacy practices. Arteco is not responsible for the content of other companies’ websites or for their practices in collecting personal data. When you visit other websites, you should always read the website’s privacy policy and other relevant policies.

Retention Policy
We will retain your personal data for the period necessary to fulfill the purposes outlined in this Privacy Policy or for such longer retention period as required or permitted by law.

Your Access to your Personal Data 
Arteco makes it easy for you to keep your personal data accurate, complete, and up to date. You can log in to your My Arteco account at https://www.arteco-global.com/en/support-area/myarteco/ or when receiving our newsletter, you can use the profile link at the end of our newsletters. If you do not have a My Arteco account, you can contact us at marketing@arteco-global.com.

Your Rights 
You have the right to be informed of your personal data which Arteco has stored and processes, and you may at any time require that Arteco ceases the process activities of your personal data. Please contact us by sending an e-mail to marketing@arteco-global.com.

Updating our Privacy Policy
Arteco may update our Privacy Policy from time to time. We recommend that visitors to our website re-visit this Privacy Policy on occasion to learn of new privacy practices or changes to our Privacy Policy. For any material changes in our Privacy Policy, a notice will be posted on our website along with the updated Privacy Policy.

Kind regards,
Arteco s.u.r.l.