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Software: uSee (VMS)
Licensor: Arteco Srl
Last Update: 02/04/26
This End User License Agreement (“EULA”) constitutes a legally binding agreement between the end user (the “User”) and Arteco Srl (“Arteco”) governing access to and use of the uSee VMS software (the “Software”), provided either on-premise or as Video Surveillance as a Service (VSaaS).
By installing, accessing, or using the Software, the User acknowledges that it has read, understood, and agrees to be bound by the terms of this EULA. If the User does not agree, the User must immediately cease all use of the Software.
Arteco grants the User a limited, revocable, non-exclusive, non-transferable, and non-sublicensable license to use the Software strictly within the scope of the applicable commercial terms and acquired license entitlements, including license keys or equivalent mechanisms.
The Software may include technical measures designed to enforce licensing compliance. The User shall not circumvent, disable, or otherwise interfere with such mechanisms.
The Software may collect and transmit limited technical data, including but not limited to device counts and license usage, solely for purposes of license management and compliance verification.
The User shall not alter, manipulate, or falsify such data.
Where the Software is provided in VSaaS mode, the User shall be solely responsible for safeguarding access credentials and for all activities conducted under its accounts.
Arteco reserves the right to suspend or restrict access to the Software in the event of security risks, misuse, or breach of this EULA.
The Software may be updated automatically or remotely, including through unattended installation processes. The User acknowledges and agrees that a system administrator may accept this EULA on behalf of the User’s organization.
The User shall not, directly or indirectly, reverse engineer, decompile, disassemble, modify, or attempt to derive the source code of the Software, nor use the Software in violation of applicable laws, including but not limited to data protection and surveillance regulations.
The Software may be used solely within the limits of the licenses acquired.
The User shall ensure that all surveillance activities are conducted only on property lawfully owned, controlled, or otherwise authorized.
Use of the Software by third parties is permitted only where expressly authorized and in compliance with applicable licensing terms.
All rights, title, and interest in and to the Software, including any updates, enhancements, and documentation, shall remain the exclusive property of Arteco or its licensors.
Arteco reserves the right, at its sole discretion, to update, modify, or discontinue the Software, in whole or in part, without prior notice and without liability.
For the purposes of applicable data protection laws, the User acts as Data Controller, while Arteco acts as Data Processor pursuant to Article 28 of Regulation (EU) 2016/679 (GDPR).
The User is solely responsible for ensuring that all personal data processing carried out through the Software complies with applicable laws, including surveillance regulations.
Arteco implements appropriate technical and organizational measures in accordance with Article 32 GDPR.
Arteco shall use commercially reasonable efforts to maintain service levels consistent with industry standards; however, Arteco does not guarantee uninterrupted or error-free operation of the Software.
In the event of material defects affecting core functionality, Arteco may, at its sole discretion, correct the defect, provide a workaround, or replace the Software. Such remedies shall constitute the User’s sole and exclusive remedies.
The Software is provided “as is” and “as available,” without warranties of any kind, whether express or implied.
To the maximum extent permitted by applicable law, Arteco shall not be liable for any indirect, incidental, or consequential damages, including loss of data, loss of profits, or business interruption.
In any event, Arteco’s aggregate liability shall not exceed the total amount paid by the User for the Software in the twelve (12) months preceding the event giving rise to the claim.
The User agrees to indemnify, defend, and hold harmless Arteco from and against any claims, damages, or liabilities arising out of or related to the User’s misuse of the Software or violation of applicable laws.
Arteco shall defend the User against claims alleging that the Software infringes third-party intellectual property rights, limited to patents granted in the European Union or the United States.
Arteco may, at its discretion, modify, replace, or terminate the Software as a remedy.
The User may make backup copies of the Software for internal use only.
Any transfer of the license is subject to acceptance of this EULA by the transferee.
The User is responsible for determining data retention periods in compliance with applicable laws.
The Software supports automated data deletion mechanisms. Arteco shall not be liable for improper retention configurations implemented by the User.
The Software shall not be used in violation of internationally recognized human rights, including the United Nations Universal Declaration of Human Rights.
Arteco may suspend or terminate access to the Software immediately upon breach of this EULA.
Upon termination, the User shall cease all use of the Software.
This EULA shall be governed by the laws of Italy.
Any dispute arising out of or in connection with this EULA shall be subject to the exclusive jurisdiction of the courts of Ravenna, Italy.
This EULA constitutes the entire agreement between the parties and supersedes all prior agreements or understandings.
Arteco reserves the right to amend this EULA at any time.
A Data Processing Agreement (DPA), Service Level Agreements (SLA), data retention policies, and ISO/IEC 27001-aligned security measures form an integral part of this EULA.
By using the Software, the User expressly agrees to the terms of this EULA.
This Data Processing Agreement (“DPA”) forms part of the agreement between Arteco Srl (“Arteco”, “Processor”) and the entity using Arteco software or services (“Customer”, “Controller”). This DPA applies where Arteco processes personal data on behalf of the Customer in connection with the provision of Arteco software, cloud services, or technical support.
For the purposes of applicable data protection laws, including Regulation (EU) 2016/679 (“GDPR”), the Customer acts as Data Controller, while Arteco acts as Data Processor only when it processes personal data on behalf of the Customer.
Unless explicitly agreed otherwise, Arteco does not determine the purposes or means of processing personal data stored or processed through the Customer’s video surveillance systems.
Arteco provides video management software (VMS) and related services that enable Customers to manage video surveillance systems.
Unless cloud services or remote support services are used, the software operates on infrastructure controlled by the Customer, and any personal data processed through surveillance systems remains under the sole control of the Customer. The Customer is solely responsible for ensuring compliance with applicable laws regarding video surveillance and personal data processing.
Arteco processes personal data on behalf of the Customer only in limited and specific contexts. In the case of cloud services, Arteco may process account-related information and authentication data. When technical support is requested, Arteco may temporarily access system logs, diagnostic information, configuration data, and only the limited system data strictly necessary to resolve technical issues. Additionally, Arteco systems may process technical telemetry data for purposes such as system performance monitoring, software diagnostics, and security monitoring.
The Customer represents and warrants that it has the legal right to collect and process personal data through its surveillance systems, provides appropriate privacy notices, determines the purposes and legal basis of processing, and configures the Arteco system in compliance with applicable laws.
The Customer remains solely responsible for the use of surveillance technologies and all data collected through them.
Arteco ensures that any personnel authorized to process personal data are bound by appropriate confidentiality obligations.
Arteco implements appropriate technical and organizational measures in accordance with Article 32 GDPR. These include, among others, access controls based on roles, authentication management, encryption of communications, system monitoring and logging, vulnerability management, as well as backup and recovery procedures. Arteco also maintains internal security policies and provides staff training.
Arteco shall notify the Customer without undue delay upon becoming aware of a personal data breach affecting data processed on behalf of the Customer. Arteco will also provide reasonable assistance to enable the Customer to comply with its obligations under Articles 33 and 34 GDPR.
The Customer authorizes Arteco to engage sub-processors for the provision of its services. Arteco ensures that any such sub-processors are subject to data protection obligations equivalent to those set out in this DPA.
Where personal data is transferred outside the European Economic Area, Arteco ensures that appropriate safeguards are in place, such as adequacy decisions, Standard Contractual Clauses, or other lawful transfer mechanisms.
Arteco shall, where reasonably possible, assist the Customer in responding to data subject requests, carrying out data protection impact assessments, and cooperating with supervisory authorities.
Upon termination of the services, Arteco shall delete or return personal data processed on behalf of the Customer, unless retention is required by applicable law.
Arteco shall make available to the Customer all information necessary to demonstrate compliance with this DPA. Audits may be carried out upon reasonable notice and subject to confidentiality obligations.
For privacy-related inquiries:
Arteco Srl
Privacy Contact
[email protected]
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