{"id":7934,"date":"2014-03-25T15:34:32","date_gmt":"2014-03-25T14:34:32","guid":{"rendered":"https:\/\/www.arteco-global.com\/?page_id=7934"},"modified":"2026-03-18T08:46:41","modified_gmt":"2026-03-18T07:46:41","slug":"open-a-support-ticket","status":"publish","type":"page","link":"https:\/\/www.arteco-global.com\/en\/support-2\/open-a-support-ticket\/","title":{"rendered":"Open a Support Ticket"},"content":{"rendered":"<h1 style=\"text-align: center;\">Our support team is here to help you<\/h1>\n<p style=\"text-align: center;\">Contact us for any trouble, learn more about our solutions or open a ticket filling the form below.<\/p>\n<table style=\"width: 100%; border-collapse: collapse;\" cellpadding=\"20\">\n<tbody>\n<tr>\n<td style=\"width: 50%; text-align: center;\"><strong>Europe<br \/>\n<\/strong>Phone: +39-0546 645777<br \/>\nEmail: <a href=\"mailto:support@arteco-global.com\">support@arteco-global.com<\/a><\/td>\n<td style=\"width: 50%; text-align: center;\"><strong>North America<br \/>\n<\/strong>Phone: +1-314-434-5331 option 2<br \/>\nEmail: <a href=\"mailto:support-us@arteco-global.com\">support-us@arteco-global.com<\/a><\/td>\n<\/tr>\n<tr>\n<td style=\"width: 50%; text-align: center;\"><strong>Africa<br \/>\n<\/strong>Phone <span data-olk-copy-source=\"MessageBody\">Line1: +27 10 0169 100 \/\/\u00a0Line2: +27 87 4742 460 \/\/\u00a0Line3: +27\u00a063 904 9266<\/span><br \/>\nEmail: <a href=\"mailto:support@arteco-global.com\">support@arteco-global.com<\/a><\/td>\n<td style=\"width: 50%; text-align: center;\"><strong>Central and South America<br \/>\n<\/strong>Phone: +1-314-434-5331 option 2<br \/>\nEmail: <a href=\"mailto:support-us@arteco-global.com\">support-us@arteco-global.com<\/a><\/td>\n<\/tr>\n<tr>\n<td colspan=\"2\" style=\"width: 100%; text-align: center;\">\n<strong>Brazil<\/strong><br \/>\nEmail: <a href=\"mailto:support-br@arteco-global.com\">support-br@arteco-global.com<\/a>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<hr \/>\n<h2>Open a Ticket<\/h2>\n<p><script src=\"https:\/\/www.google.com\/recaptcha\/api.js\"><\/script><\/p>\n<p><script>function timestamp() { var response = document.getElementById(\"g-recaptcha-response\"); if (response == null || response.value.trim() == \"\") {var elems = JSON.parse(document.getElementsByName(\"captcha_settings\")[0].value);elems[\"ts\"] = JSON.stringify(new Date().getTime());document.getElementsByName(\"captcha_settings\")[0].value = JSON.stringify(elems); } } setInterval(timestamp, 500); function recaptcha_callback(){jQuery('.button').prop(\"disabled\", false);}<\/script><\/p>\n<form action=\"https:\/\/webto.salesforce.com\/servlet\/servlet.WebToCase?encoding=UTF-8\" method=\"POST\"><input name=\"captcha_settings\" type=\"hidden\" value=\"{&quot;keyname&quot;:&quot;webtocasecaptcha&quot;,&quot;fallback&quot;:&quot;true&quot;,&quot;orgId&quot;:&quot;00D20000000CoHS&quot;,&quot;ts&quot;:&quot;&quot;}\" \/><br \/>\n<input name=\"orgid\" type=\"hidden\" value=\"00D20000000CoHS\" \/><br \/>\n<input name=\"retURL\" type=\"hidden\" value=\"https:\/\/www.arteco-global.com\/?p=7934&amp;formSubmit=1\" \/><br \/>\n<label>Region<\/label><select id=\"00N0J00000AMppl\" title=\"Region\" name=\"00N0J00000AMppl\"><option value=\"\">&#8211;None&#8211;<\/option><option value=\"US\/Canada\">US\/Canada<\/option><option value=\"Latin America\">Latin America<\/option><option value=\"Europe\">Italy \/ Europe<\/option><option value=\"Africa\">Africa<\/option><option value=\"Asia\">Asia<\/option><option value=\"Oceania\">Oceania<\/option><\/select><br \/>\n<label for=\"name\">Contact Name<\/label><input id=\"name\" maxlength=\"80\" name=\"name\" size=\"20\" type=\"text\" \/><label for=\"email\">Email<\/label><input id=\"email\" maxlength=\"80\" name=\"email\" size=\"20\" type=\"text\" \/><label for=\"phone\">Phone<\/label><input id=\"phone\" maxlength=\"40\" name=\"phone\" size=\"20\" type=\"text\" \/><label>Site Name<\/label><input id=\"00N0J00000A1ZJf\" maxlength=\"50\" name=\"00N0J00000A1ZJf\" size=\"20\" type=\"text\" \/><label for=\"reason\">Case Reason<\/label><select id=\"reason\" name=\"reason\"><option value=\"\">&#8211;None&#8211;<\/option><option value=\"Questions\">Questions<\/option><option value=\"Hardware (RMA)\">Hardware (RMA)<\/option><option value=\"Omnia Web Client\">Omnia Web Client<\/option><option value=\"Omnia Desktop Client\">Omnia Desktop Client<\/option><option value=\"Next Client\">Next Client<\/option><option value=\"Arteco-Server\">Arteco-Server<\/option><option value=\"Update\">Update<\/option><option value=\"Installation\">Installation<\/option><option value=\"Configurations\">Configurations<\/option><option value=\"Licensing\">Licensing<\/option><option value=\"Database\">Database<\/option><option value=\"Recordings\">Recordings<\/option><option value=\"Arteco-Gateway\">Arteco-Gateway<\/option><option value=\"Arteco-Mobile\">Arteco-Mobile<\/option><option value=\"iOS App\">iOS App<\/option><option value=\"Android App\">Android App<\/option><option value=\"Everywhere\">Everywhere<\/option><option value=\"Easy-Traffic\">Easy-Traffic<\/option><option value=\"LPR Wisenet App\">LPR Wisenet App<\/option><option value=\"LPR Win Server\">LPR Win Server<\/option><option value=\"Security-Connector\">Security-Connector<\/option><option value=\"Face Factor\">Face Factor<\/option><option value=\"Insight\">Insight<\/option><option value=\"VCA\">VCA<\/option><option value=\"AE (Aitech)\">AE (Aitech)<\/option><option value=\"AEA (DoingNext)\">AEA (DoingNext)<\/option><option value=\"AVA (Technoaware)\">AVA (Technoaware)<\/option><option value=\"Windows OS issues\">Windows OS issues<\/option><option value=\"Network issues\">Network issues<\/option><option value=\"known bugs\">known bugs<\/option><option value=\"Generic software issues\">Generic software issues<\/option><option value=\"Other\">Other<\/option><\/select><label>Serial Number<\/label><input id=\"00N20000003SjYH\" maxlength=\"50\" name=\"00N20000003SjYH\" size=\"20\" type=\"text\" \/><label>Arteco Server Build #<\/label><input id=\"00N0J00000A1ZJB\" maxlength=\"50\" name=\"00N0J00000A1ZJB\" size=\"20\" type=\"text\" \/><label>Remote connection details<\/label><textarea id=\"00N2000000A8yvP\" name=\"00N2000000A8yvP\" wrap=\"soft\"><\/textarea><label for=\"description\">Description<\/label><textarea name=\"description\"><\/textarea><\/p>\n<div class=\"g-recaptcha\" data-sitekey=\"6LcUKkMUAAAAAH-UnHtbHbLINYc0AamZpzrNjB-l\" data-callback=\"recaptcha_callback\"><\/div>\n<p>&nbsp;<\/p>\n<p><input class=\"button\" disabled=\"disabled\" name=\"submit\" type=\"submit\" \/><\/p>\n<\/form>\n","protected":false},"excerpt":{"rendered":"<p>Our support team is here to help you Contact us [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":34888,"parent":7154,"menu_order":0,"comment_status":"open","ping_status":"open","template":"template-support-salesforce.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.8 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Open a Support Ticket - Arteco<\/title>\n<meta name=\"description\" content=\"Contact our support team. 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